Sinch Contact Pro

Sinch Contact Pro is an enterprise-grade, cloud-native omnichannel contact center that unifies customer service and operations across voice, chat, email, SMS and more. Out-of-the-box integrations with SAP, Salesforce and ServiceNow deliver a single customer view and automated workflows—boosting experience and efficiency.

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omnichannel contact centercloud call centerSAP integrationSalesforce integrationAI call transcriptioncross-system integrationlow-code integration

Features of Sinch Contact Pro

One inbox for voice, email, chat, SMS and social—no channel silos

Native connectors to Salesforce, ServiceNow and SAP for a 360° customer profile and automated case flow

100% cloud, zero on-prem hardware, elastic scale

SAP Endorsed App—listed on SAP Store with full security & performance validation

Global footprint for multi-region, multilingual support

AI speech-to-text & sentiment analytics for coaching, QA and compliance

Low-code event-driven integration (EDI) triggers actions in any back-office system

Embedded comms panel lives inside your CRM/ERP screens

Use Cases of Sinch Contact Pro

Companies that need one place to manage voice, email, chat and messaging

Organizations running SAP/CRM who want real-time data sync and workflow automation

Global brands requiring 24/7 multilingual support across regions

IT teams looking to cut infrastructure cost and scale on demand

Contact centers that want to improve agent productivity, training and compliance

Sales & service teams that want click-to-call, screen-pop and call logging inside CRM

Managers who need call transcripts and analytics to lift CSAT and reduce churn

FAQ about Sinch Contact Pro

QWhat is Sinch Contact Pro?

An enterprise cloud omnichannel contact center that unifies customer service and operations and plugs straight into SAP, Salesforce and ServiceNow.

QWhich channels are supported?

Voice, email, web chat, SMS, video and popular messaging apps—all in one agent desktop.

QWhich enterprise systems can it integrate with?

Pre-built, deep integrations with SAP, Salesforce and ServiceNow for a single customer record and automated workflows.

QIs there an SAP certification?

Yes—Sinch Contact Pro is an SAP Endorsed App, listed on SAP Store and validated for security and performance.

QWhat deployment options are available?

Cloud-first with optional on-prem; both run the same codebase for full omnichannel capability.

QWhat ROI can I expect?

Higher CSAT, faster handle times, lower capex and effortless scaling in the cloud.

QHow do we integrate or customize it?

Use the low-code event-driven integration (EDI) studio to map conversation events to any external API or database.

QWho is the ideal user?

Mid-market to enterprise organizations that want to simplify operations, cut costs and deliver seamless omnichannel experiences—especially those already using or planning to adopt SAP.

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