Freshworks AI is an intelligent services software platform launched by Freshworks, powered by Freddy AI technology to deliver automation and intelligence for customer experience (CX) and employee experience (EX), aiming to improve service efficiency and experience.
Suitable for organizations of all sizes, especially mid-to-large enterprises seeking to optimize customer support, IT service management, and sales & marketing processes, with a product designed for both ease of use and deep functionality.
Freddy AI primarily includes AI Agent (autonomous query handling), AI Copilot (agent assistance), and AI Insights (data analysis and insights), enabling automated responses, intelligent recommendations, and decision support.
By automating workflows to handle repetitive inquiries, having AI Copilot offer reply suggestions, and providing unified multi-channel management, it can significantly reduce manual processing time and improve ticket resolution speed and agent productivity.
Supports deep integrations with leading collaboration and business tools such as Google Workspace, Microsoft 365, Slack, WhatsApp, Shopify, and more, enabling rapid deployment within a company's existing ecosystem.
The product is built on a cloud security architecture that supports access control, and allows AI to follow data governance policies when integrated with a company's own knowledge base, ensuring information handling meets enterprise security requirements.
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