Tidio

Tidio is a SaaS platform for customer service and sales automation that integrates an AI-powered agent. It helps businesses improve support efficiency, boost sales conversions, and unify omnichannel customer interactions—from website chat, email, and social media—into a single view. Ideal for e-commerce and SMBs, Tidio offers flexible plans starting with a free tier.

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AI customer servicecustomer service platforme-commerce customer service automationTidio AILyro AI Agentomnichannel customer supportsales conversion toolsSMB customer service software

Features of Tidio

Lyro AI Agent learns from your company's knowledge base and automatically replies to customer inquiries.

Built-in AI assistant (Copilot) analyzes historical conversations to generate reply suggestions for agents.

Unified Help Desk ticketing system to manage cross-channel customer messages.

No-code flows to create automated dialogue processes for capturing leads or handling common requests.

Embeddable website chat window that enables proactive engagement with visitors.

Integrations with Shopify, WooCommerce, WordPress, and other ecommerce and site-building platforms.

Conversations from channels like Facebook Messenger, WhatsApp, and email are consolidated into a single inbox.

Dialog data and business metrics reports to analyze customer interactions.

Use Cases of Tidio

E-commerce sites use AI customer service to provide instant, accurate auto-replies for product information or order status inquiries.

Support teams manage multi-channel inquiries from websites, social media, and emails efficiently with a unified inbox.

Marketing teams trigger conversations via the proactive chat window when visitors view specific pages to capture leads.

SMBs reduce support costs by setting up automation flows to handle common return and exchange policy inquiries.

Agents use intelligent reply suggestions from the AI assistant when replying to complex or repetitive questions.

Global businesses require multilingual automated support (50+ languages) for their worldwide customers.

Independent store owners seek a chat bot deeply integrated with their shopping cart to showcase product recommendations or recover abandoned carts.

FAQ about Tidio

QWhat is Tidio?

Tidio is a customer service and sales automation platform with built-in AI capabilities, helping businesses manage support and boost sales via chatbots, live chat, and a ticketing system.

QWhat are Tidio's main features?

Tidio's core features include Lyro AI Agent, live chat window, automated flows, a unified Help Desk (ticketing system), and multi-channel messaging integration.

QWho is Tidio suitable for?

Tidio is especially suitable for e-commerce sites, standalone shops, and small to medium-sized businesses to boost support efficiency, unify customer communications, and drive conversions.

QIs Tidio free to use?

Tidio offers a starter plan with free features; advanced features and higher usage incur paid plans. Costs depend on the selected modules and usage scale.

QHow do I install Tidio on my website?

There are typically two options: install official plugins for platforms like WordPress, Shopify, etc., or embed a small JavaScript snippet into your site's backend code.

QHow does Lyro AI Agent work?

Lyro AI Agent learns from your site content, FAQs, or documents in your knowledge base to automatically and accurately answer common customer questions.

QWhat third-party tools or platforms does Tidio integrate with?

Tidio offers deep integration with e-commerce platforms like Shopify, WooCommerce, WordPress, and can connect to Zapier, Mailchimp, Facebook Messenger, and other marketing and communications tools.

QHow does Tidio handle user data privacy and security?

According to public information, Tidio, as a SaaS platform, processes user data to provide its services. We recommend reviewing its privacy policy for details on data processing practices and security measures.

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