Wasapi

Wasapi is an enterprise-grade customer service and sales management platform built on the official WhatsApp Business API. It helps enterprises consolidate multiple WhatsApp accounts, agents, and conversations into a single interface, integrate AI automation, and aims to improve customer service efficiency, optimize sales processes, and enable scalable customer communications.

Wasapi handles messaging via the official WhatsApp Business API, adheres to Meta's compliance rules (such as the 24-hour support window and use of pre-approved templates, etc.), significantly reducing the risk of account suspension due to non-compliant bulk messaging or high-frequency actions.

Wasapi provides APIs, Webhooks, and integration tools (such as Make/n8n) to connect with internal systems like CRM, e-commerce platforms (e.g., Shopify, WooCommerce), ERP, payments, and inventory systems, enabling data synchronization and automated workflows.

Wasapi offers subscription plans based on features and scale, starting at about $29 per month, with no long-term commitment. The platform also offers a free trial, and users can sign up and connect a WhatsApp number to experience core features.

Wasapi is designed for medium to large enterprises or high-volume customer service and sales teams, especially for companies that need to scale customer service, marketing campaigns, or sales process management via WhatsApp.

Wasapi's AI assistant, powered by natural language processing, can efficiently handle common queries, order status, product information, and other repetitive tasks, solving about 70% of routine inquiries automatically, while more complex issues are handed off to human agents.