Unthread AI is an AI-native helpdesk platform designed for Slack that transforms Slack into a centralized customer support hub through intelligent automation, automating ticket handling and managing multi-channel conversations.
We offer a free starter experience and a 14-day free trial (no credit card required). Our paid plans are subscription-based, starting at about $75 per month.
Mainly deeply integrates with Slack, while also enabling centralized management of customer conversations from email, in-app chat, Microsoft Teams, and other channels.
AI capabilities include generating context-aware responses, converting conversations into structured tickets, intelligently classifying requests, automatically filling knowledge gaps, and delivering operational insights.
No. All ticket handling, automation triggers, team collaboration, and inbox management can be done directly in Slack channels, direct messages, or threads for seamless operation.
Especially suitable for teams using Slack such as customer support, IT support, human resources, and revenue operations, to improve the efficiency of handling internal and external support requests.
As a deeply integrated platform with Slack, its data adheres to Slack's security framework, and provides API documentation to support secure custom integrations; for specific policies, refer to the official security documentation.
Slack is a work management and collaboration platform with built-in AI capabilities. By unifying workspaces into a single hub, it integrates communication, project management, tool integrations, and automation to boost team collaboration and productivity.
ClearFeed AI is a Slack-based, AI-powered support platform that turns collaboration tools like Slack and Microsoft Teams into a centralized help center. By consolidating multi-channel requests, automating answers to common issues, and providing intelligent ticket routing, it helps teams improve customer and employee support efficiency within their existing collaboration workflows.
