Spoki is a marketing automation platform built on the WhatsApp Business API that helps businesses promote marketing, deliver customer service, and convert sales through automation tools, and is an official Meta Business Partner.
Primarily designed for small and medium-sized businesses across industries with customer interaction, marketing, or automated customer service needs, such as e-commerce, retail, education, healthcare, and hospitality & food service.
An active WhatsApp Business number is required; to apply for an Official Business Account (Green Verification), your Facebook Business Manager must pass Meta verification.
The free version provides access to the official WhatsApp API, 24/7 customer request management, real-time chat, unlimited agents, basic automation and ticketing system, but does not include AI features, large-scale marketing and other advanced features.
The platform supports seamless connections with mainstream e-commerce platforms like Shopify, WooCommerce, and over 4,000 business tools, enabling data synchronization, cart abandonment recovery, product catalog showcasing, and sending payment links.
The platform emphasizes data privacy, supports bulk messaging in compliance with WhatsApp platform rules (requires user consent), and helps businesses apply for official Business Accounts to enhance credibility.
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