Viqal

Viqal is an AI-powered virtual concierge built for hotels, automating guest conversations on WhatsApp and other channels to handle inquiries, booking changes and upselling—without extra staff.

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AI hotel conciergeWhatsApp hotel chatbothotel guest messaging automationhotel upsell softwarePMS integrationAI guest servicevirtual front desk

Features of Viqal

Auto-replies to repetitive guest questions—check-in steps, amenities, directions—24/7

Live 2-way sync with MEWS, Oracle Opera, Hotelizer and other major PMS

One inbox for WhatsApp, email, web chat, SMS—no channel switching

AI upsell engine that suggests room upgrades, spa, late-checkout inside the chat

Human take-over: staff can jump into any AI thread from a shared team inbox

Smart guest segmentation for targeted campaigns and offers

Pre-arrival link sent automatically—registration, door codes, upsell extras

Analytics dashboard: track response times, revenue per message, guest satisfaction

Use Cases of Viqal

City hotels flooded with “What time is breakfast?”—let AI answer while front-desk focuses on VIPs

Resort or apartment clusters manage all guest comms from one dashboard, across time-zones

Small property wants 24/7 coverage without night-shift cost

Revenue team pushes personalized add-ons (late check-out, champagne) inside WhatsApp

Front-office sends automated check-in form, Wi-Fi code and local tips 48 h before arrival

Hotel group centralizes messaging for 30+ properties, keeping brand voice consistent

Resort standardizes SOPs so every villa delivers the same 5-star service

GM triggers post-stay survey on WhatsApp the morning after checkout to boost review count

FAQ about Viqal

QWhat is Viqal?

Viqal is an AI virtual concierge platform designed for hotels. It automates guest communication on WhatsApp and other channels, handling inquiries, booking changes and upselling in real time.

QHow does Viqal improve hotel operations?

It auto-answers up to 80 % of repetitive questions, syncs live with your PMS and unifies every channel into one inbox—cutting front-desk workload and slashing response times.

QWhich PMS does Viqal integrate with?

MEWS, Oracle Opera, Hotelizer and any system that offers an open API.

QHow much does Viqal cost?

Public plans start at €99 /month for basic automation and €149 /month for full AI features; contact sales for volume pricing.

QWhat type of property is Viqal best for?

High-volume city hotels, resort clusters, serviced apartments, boutique properties—any accommodation that wants 24/7 guest service without extra headcount.

QHow does the human hand-over work?

If the AI can’t solve the issue, staff get an instant alert in the shared inbox and can take over the chat in one click—guest sees no interruption.

QWhat technical setup is required?

Connect your Meta Business account and authorize PMS access; Viqal handles the rest with remote onboarding in under 30 minutes.

QCan Viqal actually increase revenue?

Yes—its AI upsell engine proposes room upgrades, breakfast, spa and late-checkout inside natural chat flows, lifting ancillary revenue by 12–25 % on average.

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