GenAI

GenAI helps medical providers and health plans slash manual work by automating prior-auth, document intake and cross-system workflows with generative AI and multimodal agents.

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generative AI for healthcareprior authorization automationmedical document OCREMR integrationDME order managementmultimodal AI agent

Features of GenAI

Multimodal agent that chats with patients and staff across portals, fax, docs and phone

OCR auto-extracts fields from fax, PDF, images and voice in seconds

Pre-built, customizable workflows trigger logins and form submissions across apps

Automates evidence gathering for prior-auth and eligibility checks

Inventory & resupply forecasting with EMR and billing sync

Native connectors for Epic, athenahealth and leading EMR/communication systems

Hybrid deployment—run alongside staff or gradually replace manual steps

Live demo and pilot available; custom implementation supported

Use Cases of GenAI

Speed up prior-auth by auto-collecting evidence, filling forms and submitting to payers

Let DME/HME suppliers ingest fax orders and trigger resupply alerts automatically

Convert paper/PDF forms into EMR fields to eliminate double entry

Compile appeal packets and submit supporting docs without human touch

Auto-logins, status pings and task routing across multiple portals

Replace phone tag with an AI agent that answers patient and provider questions

Verify eligibility and sync billing data with payers in real time

Launch a low-risk POC using pre-configured connectors and metrics

FAQ about GenAI

QWhat is GenAI?

GenAI is a generative-AI platform built for healthcare providers and health plans. It uses multimodal agents to automate prior-authorization, document processing and cross-system workflows.

QHow does GenAI speed up prior authorization?

The agent gathers clinical evidence, OCR-extracts forms, auto-fills payer templates and submits via EMR APIs—cutting days off the cycle while keeping a human-in-the-loop for edge cases.

QWhat input types does GenAI handle?

Fax, PDF, JPEG/PNG images, voice recordings and portal messages are all ingested and parsed for structured data.

QCan GenAI integrate with Epic or athenahealth?

Yes—native connectors for Epic, athenahealth and most major EMRs are available; integration scope is confirmed during onboarding.

QIs there a free trial or public pricing?

You can request a live demo and a 30-day pilot; pricing is tailored to workflow volume and customization needs—contact sales for a quote.

QWhat about HIPAA and compliance?

All data is encrypted in transit and at rest, access is role-based, and the platform is HIPAA, SOC 2 and HITRUST assessed—verify specifics in the BAA.

QWhen do humans still need to step in?

Clinical judgments, denials and outliers are flagged for staff review; you set the confidence threshold and escalation rules.

QHow do I start or book a demo?

Fill out the demo form on the website; a solutions engineer will map your systems, scope a pilot and provide an implementation roadmap.

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