Whatfix

Whatfix is an AI-powered digital adoption platform that embeds interactive walkthroughs and real-time in-app support into enterprise software to help users work more efficiently.

Key features include contextual in-app step-by-step guides, integrated AI agents for content creation and live guidance, knowledge base consolidation for self-service, and analytics on user behavior to optimize the experience.

Whatfix is suited for mid-to-large enterprises that need large-scale software rollouts, employee training, customer support automation, or process optimization—commonly used in financial services, SaaS, healthcare, and higher education.

No. Whatfix provides no-code authoring and content management tools that let non-technical users (such as trainers or product managers) create and deploy in-app guidance.

Whatfix supports deep integrations with major enterprise applications like Salesforce, SAP, and Oracle, as well as custom web apps—typically via embedded scripts or APIs.

Whatfix generally follows a tiered SaaS subscription model; pricing depends on factors such as company size, number of users, selected feature modules, and required service level.

ScreenSense AI is Whatfix’s proprietary technology that intelligently detects application interfaces and user context to automatically trigger precise interactive guides or support content.

By providing in-app, knowledge-driven self-service and contextual guidance, Whatfix enables users to solve issues independently, reducing reliance on traditional helpdesk and IT support teams.