Thena AI is an AI-powered customer support platform designed for B2B teams. Its core function is to integrate multi-channel customer requests and automatically convert them into structured tickets, using intelligent management and automation to boost support efficiency and customer satisfaction.
Supports integrating multiple channels such as Slack, email, web live chat, Microsoft Teams, Discord, online forms, and customer portals, enabling centralized handling of requests and synchronized replies.
The AI-powered agent can automatically respond to customer inquiries, update ticket fields, create new tickets, and escalate complex issues. It also supports workflow orchestration based on prompts, balancing automation with human intervention.
The platform can immediately initiate lightweight surveys after customer interactions to measure satisfaction, with results segmented by channel, account, agent, and other dimensions to identify at-risk customers and drive experience improvements.
Offers a free plan with no credit card required for quick trial. The paid model is subscription-based, starting at about $5 per channel per month; exact pricing depends on team size and feature needs.
Especially suited for B2B support teams, organizations centered around Slack for collaboration, growing SaaS companies, and customer success and technical support teams, to structure client communications and automate support workflows.
You can achieve it with the platform's visual builder—no coding required. Users configure triggers (e.g., ticket creation, SLA timeout) and actions (e.g., sending notifications, updating status) to create automated workflows.
Pylon AI is an AI-native customer support platform designed for B2B enterprises. By integrating automation and intelligent workflows, it helps companies scale their customer service efficiency and satisfaction.
Tana AI is an AI-powered knowledge management and collaboration platform that uses super tags and a knowledge graph to turn fragmented information into a structured, actionable knowledge system. It helps individuals and teams organize information, manage tasks, and create content more efficiently by combining node-based organization, contextual AI assistance, and flexible views for daily workflows.
