Resolve

Resolve is an intelligent automation and orchestration platform built for enterprise IT ops and service desks. It cuts ticket volume and speeds up recovery through self-service, auto-healing incidents and cross-system workflows.

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ResolveIT automation orchestrationZero Ticket ITservice desk automationIT incident self-healingenterprise ITSM automationAgentic Automation

Features of Resolve

Delivers self-service for high-frequency IT requests like password resets and permission changes.

Uses RITA to triage and execute standard requests at the service desk, reducing human touches and new tickets.

Turns plain-English requests into runnable workflows via Jarvis, slashing automation build time.

Auto-generates integration activities and orchestration logic to cut scripting and manual config work.

Detects incidents, diagnoses root cause and triggers auto-remediation for closed-loop resolution.

Supports typical healing actions—restart unhealthy apps, reroute traffic and escalate per policy.

Pre-built connectors for ITSM, monitoring and cloud platforms enable end-to-end automation.

Proactive config management and scheduled updates keep drift in check and maintain consistency.

Automation Impact Analyzer and ROI Calculator quantify the value of every automated workflow.

Use Cases of Resolve

Enterprise service desks flooded with repetitive requests use it for self-service and standardized ticket execution.

IT teams short on automation bandwidth use natural language to spin up ops runbooks in minutes.

During alert storms or after-hours outages it auto-diagnoses, fixes and escalates per policy.

In hybrid-cloud, multi-tool estates it links ITSM, monitoring and cloud platforms into a single closed loop.

Organizations fighting config drift rely on scheduled updates and continuous governance.

Teams targeting lower MTTR and higher stability build event-to-recovery automation pipelines.

Companies pursuing Zero Ticket IT reduce ticket-driven processes and shift toward proactive operations.

FAQ about Resolve

QWhat is Resolve?

Resolve is an intelligent automation and orchestration platform for enterprise IT, focusing on service desk automation, incident handling and cross-system workflows.

QWhich IT problems does Resolve solve?

It eliminates repetitive tickets, accelerates incident resolution, clears automation backlogs and enforces consistent operations.

QWhat do RITA and Jarvis do?

RITA handles front-end self-service and ticket routing; Jarvis builds back-end workflows and orchestration from natural language.

QDoes Resolve support self-healing incidents?

Yes. It detects anomalies, diagnoses root cause, executes fixes and escalates according to policy.

QCan Resolve integrate with existing IT tools?

Public docs show ready-made connectors for ITSM, monitoring and cloud platforms for end-to-end automation.

QWhich teams should use Resolve?

Enterprise IT ops, service desks, SRE and platform teams that need higher automation and faster incident response.

QDoes Resolve provide a way to measure automation value?

Yes. The built-in Automation Impact Analyzer and ROI Calculator quantify savings and efficiency gains.

QIs Resolve completely hands-free?

No. It removes repeatable, rule-based work; complex or strategic decisions still require human oversight.

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