Inkeep AI
Features of Inkeep AI
Use Cases of Inkeep AI
FAQ about Inkeep AI
QWhat is Inkeep AI? What is it mainly used for?
Inkeep AI is an enterprise-grade AI agent platform focused on improving customer experience (CX) and operational (Ops) efficiency by building conversational assistants and automated workflows, serving support, product, and operations teams.
QWhat versions does Inkeep AI platform offer? What are the differences?
We offer an open-source edition and an enterprise edition. The open-source edition includes a no-code builder, SDK, and basic observability; the enterprise edition adds managed RAG, Slack integration, PII data controls, cloud hosting, and dedicated support services.
QHow does Inkeep AI ensure the accuracy and trustworthiness of its answers?
At its core, it uses Retrieval-Augmented Generation (RAG) to ensure answers are based on your organization's content, with traceability for answers, and it directly measures accuracy using metrics such as Answer Correctness.
QWhat measures does Inkeep AI have for data security and privacy?
The platform is SOC 2 Type II certified, provides data access controls, commits to not using user data for model training, and the enterprise edition offers advanced data controls such as PII removal.
QCan non-technical users build AI agents with Inkeep AI?
Yes. The platform provides a no-code visual builder that lets users quickly create and debug AI workflows via a drag-and-drop interface, without writing code to deploy intelligent assistants.
QWhich external systems or tools does Inkeep AI support integrating with?
It supports deep integrations with leading customer service platforms (e.g., Zendesk, Intercom), CRM systems (e.g., Salesforce, HubSpot), AI models (e.g., Claude, ChatGPT), as well as internal knowledge bases, GitHub, and more.
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