HIVAAI

HIVAAI is an enterprise-grade conversational AI agent platform that plugs into your business systems and delivers 24/7 customer service & instant knowledge retrieval across WhatsApp, web chat, Messenger and Instagram—boosting response speed and team productivity.

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enterprise ai chatbotconversational ai platformmultichannel customer service automationwhatsapp business chatbotcrm erp integrationai knowledge base

Features of HIVAAI

Natural-language context understanding with intent & sentiment detection

Live connection to company docs & knowledge bases for fact-based answers

System actions: check stock, create tickets, schedule appointments in real time

Two-way sync with CRM, ERP and custom APIs to trigger any workflow

One AI agent works across WhatsApp Business, web chat, Facebook Messenger, Instagram Direct

Embeddable web-chat widget—copy-paste code, auto-adapts to any page

Hosted on Azure: 99.9 % uptime SLA, average response < 3 s

Use Cases of HIVAAI

24/7 ecommerce & retail support—answer FAQs, track orders, handle returns instantly

Real-time inventory & order-status lookups triggered by customer questions

Auto-create support tickets and route them to the right team, zero manual work

Qualify leads and send quotes directly inside WhatsApp Business conversations

Auto-reply to DMs and comments on Facebook & Instagram to keep social shoppers engaged

Drop a smart chat widget on any site to guide visitors, surface FAQs and lift conversions

Give agents instant, contextual knowledge-base answers while they talk to customers

FAQ about HIVAAI

QWhat is HIVAAI?

HIVAAI is an enterprise conversational AI platform that understands context, connects to your systems and serves customers 24/7 across WhatsApp, web, Messenger and Instagram.

QWhich channels does HIVAAI support?

Officially supported: WhatsApp Business (Meta Business API with read receipts & typing indicators), embeddable web chat, Facebook Messenger and Instagram Direct.

QHow do I integrate HIVAAI with my CRM or ERP?

Use pre-built connectors or custom APIs for two-way data sync and workflow triggers; exact scope is scoped per project.

QCan I embed HIVAAI on my website?

Yes—paste a few lines of code to add the responsive Webchat widget to any page.

QWhat is the uptime and response time?

Azure-hosted platform advertises ~99.9 % availability with chat responses averaging under 3 s; confirm SLA details in your contract.

QHow does HIVAAI handle data privacy?

Data controller is Kernel Servicios en Informática S.A. de C.V. Collected data covers identity, billing, usage and end-user interactions for account management, service delivery and invoicing. See the full privacy policy on the website.

QIs there a free demo or trial?

Free demos can be booked on the website; trial length and pricing are provided by the sales team.

QWhat use cases are prohibited?

You may not use HIVAAI for illegal or unauthorized purposes, spam, IP infringement, impersonation, unsolicited data harvesting, harassment or threats.

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