Hellometer

Hellometer is a customer experience quantification and operations monitoring tool designed for the quick-service/fast-food industry, primarily using video analytics to measure service times and optimize operations.

It mainly monitors two core stages: first, the full wait and service time for vehicles in the drive-thru lane; second, the service experience in the dine-in area.

By identifying and reducing waiting time in service steps, it helps boost throughput and customer satisfaction; industry analyses indicate shortening wait times can positively impact revenue.

Its architecture is designed to utilize or upgrade existing security camera systems; deployment is similar to installing a surveillance system, aiming to minimize disruption to operations.

Yes. It provides multi-store centralized management, with a unified dashboard to remotely view real-time data and video from different outlets.

Core is a video analytics solution based on cameras; usually involves deploying or upgrading high-definition cameras. Users can access data via web or desktop app.

The website does not publicly disclose pricing. Typically such solutions are customized based on restaurant size, number of monitoring points, and feature scope.

Primarily processes video streams captured by restaurant cameras, from which it extracts anonymized operational data related to vehicles, customer movement, and service times.