Delighted is a customer experience management (CX) platform whose core purpose is to help businesses quickly and efficiently collect and analyze feedback from customers and employees, such as NPS and CSAT, to improve overall experience and satisfaction.
The platform supports a variety of standardized survey types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), Product-Market Fit (PMF), Employee Net Promoter Score (eNPS), and five-star ratings.
Supports distributing surveys across multiple channels, including email, website embeds, in-app integrations, marketing automation platforms, and self-service terminals, enabling flexible reach to target audiences.
According to the information, the platform offers free sign-up with no credit card required to get started, allowing you to begin collecting feedback in minutes.
The platform provides real-time dashboards to view feedback and calculate key metric scores, and supports tagging, segmentation, and other features to analyze feedback for actionable insights.
Yes, Delighted offers robust integrations with popular tools like Zendesk, Slack, Squarespace, and more, enabling automated survey triggers and feedback data synchronization.
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