Cloud Humans

Cloud Humans is a Latin America–focused customer service solutions provider, whose core product is ClaudIA, an AI-powered omnichannel customer support platform.

Cloud Humans uses a pay-per-ai-resolved-conversation model; customers pay only for conversations fully resolved by AI. Conversations that require human intervention incur no AI charges, and there is a monthly minimum contract spend.

The platform natively supports and centralizes multiple customer channels, with deep optimization for WhatsApp, while also supporting website chat, email, and Instagram and Facebook DMs.

According to marketing claims, ClaudIA can automatically handle and resolve up to 90% of common customer inquiries (orders, exchanges, reminders, etc.); for more complex cases, it seamlessly escalates to human agents.

Primarily fast-growing digital companies—especially in retail, e-commerce, and technology—helping them handle a wide range of pre-sale to post-sale service requests without expanding their support teams.

According to the site, deployment and achieving full accuracy typically take 21 days, highlighting fast and efficient implementation.

The platform allows enterprises to train AI on private content and emphasizes that its design accounts for client data interactions. For specific security measures and compliance information, please review the security policy or contact the sales team.

The platform can be used standalone, training on internal content (like FAQs and help centers), and also supports integration with leading tools to extend automation capabilities.

Cloud Chat is the built-in helpdesk software; it is priced per active agent per month for agents who directly interact with customers, while internal-only users (monitors or internal notes) are free.